Shipping & Returns
Shipping:
All purchases will incur a postage fee at checkout. All postage expenses will be paid by the customer.
All our shipment costs are based on weight and location and will be totalled for you at checkout.
Orders are sent via Australia Post and require signature on delivery.
If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Depot.
Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP.
Packages could take between 5-10 business days for Australia locations.
Please note:
Postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, Australia Post investigations & other uncontrollable factors. These timeframes are out of our control, we will try our best to ensure you receive your parcel asap. Some items are unable to be shipped Internationally due to brand restrictions in Australia.
At the moment Australia Post have alerted us that due to high number of packages being delivered all parcels are being delayed by 3-5 more than normal. We will endeavour to get your package sent out, but if you do not receive your parcel within 60 days of purchase, please let us know immediately.
Incorrect information
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at chrissy@creativelittlesoul.com.au and we will attempt to correct the mistake.
*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.
Returns and refunds.
We are happy to accept your item for return if your item is faulty on the strict conditions:
That the item is within 30 days of purchase.
The product has not been used or damaged
Item/s must still be in the same condition on purchase
We do not offer refunds for change of mind or incorrect product selection.
We pride ourselves in hand checking item and thoroughly inspecting, all goods before they are sent out to you.
How do I return an item?
Please email chrissy@creativelittlesoul.com.au for any issues and to discuss returns and refunds.
What happens when the item is returned?
Returned products are first assessed, you will then be notified when/if your return has been accepted. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.
AFTERPAY AND ZIPPAY
You are only eligible to receive a full refund via Afterpay or ZipPay if the goods are faulty and can't be easily fixed or replaced or are not as described.